Shipping Policy
At Robin & Cole Smith, we're proud to serve customers across the United Kingdom with reliable and efficient delivery. Please read below for everything you need to know about how we deliver your favourite fashion pieces.
1. General Shipping Information
We currently ship throughout the United Kingdom.
Delivery options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 2–3 working days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Delivery Rates
Free Delivery – We offer free delivery on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here’s what to expect once your order is processed:
- Processing Time: 2–3 working days (Monday to Friday)
- Transit Time: 4–9 working days (Monday to Friday)
- Total Delivery Time: 6–12 working days
- Order Cut-off Time: 6:00 PM (GMT)
Please note: Delivery times are estimates and may be affected by courier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to P.O. Box addresses, military addresses (BFPO), or restricted areas. Certain items may be subject to delivery limitations depending on UK-specific regulations or courier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional delivery costs.
7. Lost or Damaged Packages
If your parcel is lost or damaged in transit, please contact us immediately by email at info@robincolesmith.com. We will work with the courier to investigate the issue and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet platform requirements or to improve our service. The latest version will always be available on this page.
9. Order Cut-Off Time: 6:00 PM (GMT)
Orders placed before 6:00 PM (GMT), Monday through Friday, will begin processing the same business day. Orders placed after this time, or during weekends and holidays, will be processed on the next business day.
Contact Information
Store name: Robin & Cole Smith
Company name: Baljo Limited
Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street
Lai Chi Kok, Hong Kong
Warehouse Address:
10 Drakes Approach,
Jaywick, Clacton-on-Sea CO15 2PX,
UK
Company number:
79462574
Phone:
+44 7988583437
Email:
info@robincolesmith.com
Customer Support
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Weekends: 11:00 AM – 4:00 PM (GMT)
We aim to respond to all enquiries within 24 hours.