Payment Policy
Secure Sockets Layer (128-Bit SSL Security)
Robin & Cole Smith uses Secure Sockets Layer (SSL) technology to provide you with a safe and secure shopping experience. SSL technology ensures that sensitive information, including passwords and payment details, is encrypted (secured) during all online transactions.
All forms on our website are protected with SSL encryption, ensuring that your personal information remains secure and protected from unauthorised access.
Payment Terms and Conditions
We accept the following payment methods:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Discover
All prices and transactions are processed in GBP. Please refer to our Shipping Policy for additional details.
PCI Compliance
We comply with the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security standards designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment.
This standard helps reduce credit card fraud and ensures that your payment information is handled securely.
Your Payment Information
Your full card details are never visible to us. Once your payment is completed, we are only able to access your billing details, delivery information, order details, and the last four digits of your payment card.
Secure processing begins as soon as you place your order. You can confirm this by checking for the lock icon in your browser or by verifying that the website address begins with “https://”.
We respect your privacy. We do not sell, rent, or share your personal information with third parties.
For more details, please review our Privacy Policy, which explains how your personal data is collected and used.
Contact Information
Store name: Robin & Cole Smith
Company name: Baljo Limited
Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street
Lai Chi Kok, Hong Kong
Warehouse Address:
10 Drakes Approach,
Jaywick, Clacton-on-Sea CO15 2PX,
UK
Company number:
79462574
Phone:
+44 7988583437
Email:
info@robincolesmith.com
Customer Support
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Weekends: 11:00 AM – 4:00 PM (GMT)
We aim to respond to all enquiries within 24 hours.