Privacy Policy
Robin & Cole Smith operates this store and website, including all associated information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Robin & Cole Smith is powered by Shopify, which allows us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, make a purchase through, or otherwise interact with the Services, including when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Personal Information We Collect or Process
When we refer to "personal information," we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymised or de-identified so that it cannot reasonably be associated with you.
Depending on how you interact with the Services, your location, and as permitted by applicable law, we may collect or process the following categories of personal information, including any inferences derived from such data:
- Contact details such as your name, residential address, billing address, shipping address, telephone number, and email address.
- Financial details including credit card and debit card numbers, financial account information, transaction data, payment method details, confirmations, and other payment-related information.
- Account-related information including your username, password, security questions, preferences, and account settings.
- Transaction-related information including products you view, add to your basket, save to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
- Communications with us, including the content of messages you send when contacting customer support or interacting with us.
- Device-related information such as your device type, browser type, IP address, network connection, and other unique identifiers.
- Usage data including how you interact with the Services, navigation patterns, and engagement with website features.
Personal Information Sources
We may collect personal information from a variety of sources, including:
- Directly from you when you create an account, make a purchase, contact us, or otherwise provide information through the Services.
- Automatically through your use of the Services, including data collected from your device and through cookies and similar tracking technologies.
- From service providers that we engage to support our operations, including when they process information on our behalf.
- From business partners or other third parties who provide us with information related to your interactions with our Services.
How We Use Your Personal Information
Depending on your interaction with the Services, we may use your personal information for several purposes.
We use your information to provide, personalise, and improve the Services, including processing payments, fulfilling orders, managing your account, remembering your preferences, arranging delivery, facilitating returns and exchanges, enabling reviews, and offering tailored product recommendations.
We may use your information for marketing and advertising purposes, including sending promotional communications via email, SMS, or post, and displaying relevant advertisements based on your interactions with our Services.
We use personal information to enhance security and prevent fraud, including verifying your identity, monitoring transactions, detecting suspicious activity, and protecting our Services and users.
We also use your information to communicate with you, provide customer support, respond to enquiries, and maintain our relationship with you.
Additionally, we may process your personal information to comply with legal obligations, respond to lawful requests, participate in legal proceedings, and enforce our terms and policies.
How We Disclose Personal Information
We may share your personal information with third parties in certain circumstances and for legitimate business purposes, subject to this Privacy Policy.
This may include sharing information with Shopify, vendors, and service providers who assist us with operations such as payment processing, data analytics, customer support, hosting, fulfilment, and shipping.
We may also share information with marketing and advertising partners to provide personalised advertising and promotional services. These partners may use your information in accordance with their own privacy policies.
We may disclose your information when you request or consent to such disclosure, such as when arranging delivery or interacting with social media integrations.
We may share information within our corporate group or with affiliates.
We may also disclose information in connection with a business transaction, such as a merger or acquisition, or when required to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information in order to operate and improve the Services. Information you provide may be shared with Shopify and third parties located in other jurisdictions.
We may also use Shopify features that combine data from your interactions with our store, other merchants, and Shopify itself to enhance functionality and performance.
In such cases, Shopify may act as the data controller for certain processing activities, including handling requests related to your personal data rights.
To learn more, you may review the Shopify Consumer Privacy Policy and access their privacy portal.
Third Party Websites and Links
The Services may include links to websites or platforms operated by third parties. If you access these external sites, you should review their privacy policies and terms.
We are not responsible for the privacy practices, content, or security of third-party websites. Any information you share on public or third-party platforms may be visible to others and is not controlled by us.
Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can delete the data. We do not knowingly sell or share personal information of individuals under the age of 16.
Security and Retention of Your Information
While we implement appropriate security measures to protect your personal information, no system is completely secure. We cannot guarantee absolute security of your data.
We recommend that you avoid transmitting sensitive information through unsecured channels.
We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
You may have the right to request access to the personal information we hold about you, request deletion of your data, or request correction of inaccurate information.
You may also have the right to receive a copy of your data and request that it be transferred to another party, where applicable.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails. However, we may still send non-promotional messages related to your orders or account.
If you are located in the UK or European Economic Area, you may have additional rights, including the right to object to or restrict processing, and the right to withdraw consent where applicable.
You may exercise your rights by contacting us using the information below.
Complaints
If you have concerns about how your personal information is handled, you may contact us directly. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to and processed in countries outside of your own.
Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards to ensure your data is protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons.
Any updates will be posted on this page, and the "Last updated" date will be revised accordingly.
Contact Information
Store name: Robin & Cole Smith
Company name: Baljo Limited
Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street
Lai Chi Kok, Hong Kong
Warehouse Address:
10 Drakes Approach,
Jaywick, Clacton-on-Sea CO15 2PX,
UK
Company number:
79462574
Phone:
+44 7988583437
Email:
info@robincolesmith.com
Customer Support
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Weekends: 11:00 AM – 4:00 PM (GMT)
We aim to respond to all enquiries within 24 hours.