Once your order has been dispatched, you will receive a tracking number via email. You can track your order using the link in our Track Your Order page.

Track Your Order page

Yes, each product page includes a detailed size guide. If you are still unsure about your size, please feel free to contact us and we will be happy to help you find the right fit.

We offer a 30-day money-back guarantee, giving you up to 30 days from the delivery of your order to request a return.

Once your return has been received and inspected, refunds are processed within 10 working days and issued to your original payment method.

For more information, please refer to our full Return & Refund Policy.

If your order arrives damaged, please contact us within 7 days of delivery. Simply email info@robincolesmith.com and include:

– Your order number

– Clear photos showing the damage

– A brief description of the issue

We will review your case and resolve it as quickly as possible. Thank you for choosing Veronica Houston — your satisfaction is important to us.

We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro and Discover, all processed securely using 128-bit SSL encryption for a safe and secure checkout

You can find more details in our Payment Policy

You can apply your discount code at checkout. Simply enter your code in the “Discount Code” field and click “Apply” to see the discount reflected in your total. If you experience any issues, please feel free to contact us for assistance.

contact us.

You may cancel your order within 15 minutes of placing it. After this time, your order may already be in processing and can no longer be cancelled. You can still return the item after delivery by following our returns process.

If your question has not been answered above, our customer support team will be happy to assist you.

Contact us here:

👉 Contact page: Contact

👉 Email: info@robincolesmith.com

👉 Tel.: +1 (713) 919-7923

Our customer service team responds within 24 hours on working days (Monday to Friday).