Return & Refund policy
We offer a 30-day return period, which means you have up to 30 days after your order has been delivered to request a return.
To be eligible for a return, your item must be in the exact same condition as received. This means it must be unworn, unused, with all original tags attached, and returned in its original packaging. You will also need to provide proof of purchase, such as your order confirmation or receipt.
To initiate a return, please contact us at info@robincolesmith.com. Once your request has been reviewed and approved, we will provide you with instructions on how and where to send your return. Items sent back without prior authorisation will not be accepted.
If you have any questions regarding your return, you can always contact us at info@robincolesmith.com.
Damages and Issues
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for return. This includes perishable goods such as food, flowers, or plants, as well as custom-made or personalised products. Personal care items such as beauty products are also non-returnable.
In addition, we do not accept returns for hazardous materials, flammable liquids, or gases.
Items purchased during final sale promotions and gift cards are not eligible for return or refund. If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do offer exchanges for eligible items. If you would like to exchange your item, please contact us at info@robincolesmith.com within 30 days of delivery. Once your request has been reviewed and approved, we will provide instructions on how to proceed with your exchange. Please note that exchanges are subject to product availability. If the requested item is unavailable, we recommend returning your item for a refund and placing a new order.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method within 10 working days.
Please note that it may take additional time for your bank or card provider to process and post the refund to your account.
If more than 15 working days have passed since your refund was approved and you have not received it, please contact us at info@robincolesmith.com.
Return Shipping Costs
Customers are responsible for the cost of return shipping. Return shipping fees are non-refundable.
We recommend using a trackable delivery service, as we cannot guarantee that we will receive your returned item.
Contact Information
Store name: Robin & Cole Smith
Company name: Baljo Limited
Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street
Lai Chi Kok, Hong Kong
Warehouse Address:
10 Drakes Approach,
Jaywick, Clacton-on-Sea CO15 2PX,
UK
Company number:
79462574
Phone:
+44 7988583437
Email:
info@robincolesmith.com
Customer Support
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Weekends: 11:00 AM – 4:00 PM (GMT)
We aim to respond to all enquiries within 24 hours.